Well hello there! You are just in time. I need to request captioning for some of my videos. But since my online video platform does not allow uploading caption files, I will also need to request CaptionSync’s Video Encoding service as well. You may follow along to request video encoding for your own videos.

Before submitting videos to CaptionSync, we need to do two things. First, we need to ensure that the videos are either in the .MOV, .MP4, .F4V or .M4V format. Then we need to decide on the type of encoding service to request. CaptionSync offers two types of encoding services. The first is to add a Subtitle Track, encoding the captions into a selectable subtitle track of the MP4 media file. The second option is called Open Captions, which encodes the captions directly into the video frame of the media file, usually below the original video frame.

Ok, so now that we’ve got our videos in the correct format and we know which encoding service we need, we can start making the request.  

Log into your CaptionSync account and navigate to the New Captioning Submission page. Open the Advanced Settings to bring up the settings panel. From the Video Encoding tab, select the type of encoding you want to request. You can see our written tutorial for more information on how to configure the Appearance settings for Video Encoding requests.
When you’ve made all the changes, click Apply Changes. Note that you can see if Video Encoding was selected on the Summary Sticky. 

All that’s left is to complete the fields on the New Captioning Submission page. Once Video Encoding has been completed, you will receive an email with a link to the Submission Details page. Just scroll down to the Video Encoding Results field and download the final MP4 video. 

There are a couple of other things to keep in mind about CaptionSync's Video Encoding feature: because the encoded videos are potentially quite large, we only keep them in our system for 90 days, so make sure you download the result soon after it is available. If you need to do a "redo" of the submission, video encoding results will automatically be regenerated, provided you do the redo within 90 days of the original submission. 

That's all there is to it. If you have any questions feel free to contact us, and as usual check out our CaptionSync Support Center under the Help link in your account, as it has answers to many of the most common questions.
 
I'll see you next time!