Closed Captioning with CaptionSync allows you to upload batches of files using our AST-Link app. This article shows how to install AST-Link 2.x for Windows.
Video Tutorial (This video is an alternative to the Text Tutorial)
AST-Link is an app which allows you to submit large files, or large groups of files to CaptionSync. AST-Link uses encryption to ensure secure transmission of your content. This tutorial details the steps for installing AST-Link; installation needs to be done only once.
Installing AST-Link for 2.x Windows:
There are two options, depending on whether you had previously installed AST-Link on your computer, or not. Open the section below that matches your case:
If you never installed AST-Link on your computer before...
1. Log into CaptionSync, go to Settings -> Account Features, select Enable my account for AST-Link from the Account Feature to Add drop-down menu, and click Request Account Feature. You will receive an email updating you about the feature status. Note that if you can't see AST-Link on the "Account Feature to Add" drop-down menu, then it's already enabled.
2. Once you're notified that the feature is enabled, download the Windows Installer from the help page, in your account, and run it. Follow the prompts in the setup program to complete the installation.
3. There is an option to run the app at the end of the installation (Launch AST-Link), or you can open it from the Programs menu. The first time you run AST-Link for Windows, you'll see the Setup Wizard:
Give your profile a name, and enter your AST username. Note that your username is the one you use to log into CaptionSync. Make sure it is lowercase.
4. To create a new SSH key, choose New SSH key pair, and then click Generate New key pair:
5. On the next screen, click Copy to Clipboard. Log into your CaptionSync account, and go to Settings -> SSH Keys. Click Add Another Key to enroll your new key, and paste the key from your clipboard into the New Public Key box; add a name to Note for Key that will allow you to later identify the key. Click Add Key. It will first show a status of Pending; some 5 minutes later it will show Ready. Once it's Ready, you can test the connection.
If you had AST-Link 1.x installed on your computer...
1. Start up the old AST-Link app, go to Server -> Configure Server Login. Copy the full path of the key from the Private Key File field. Open Notepad, paste this path, and save this file on your desktop.
Close the app, go to your Control Panel and uninstall the old AST-Link.
2. After you have uninstalled the old AST-Link 1.x, download the Windows Installer from the help page, in your account, and run it. Follow the prompts in the setup program to complete the installation.
3. There is an option to run the app at the end of the installation (Launch AST-Link), or you can open it from the Programs menu. The first time you run AST-Link for Windows, you'll see the Setup Wizard.
4. Give your profile a name, and enter your AST username.
5. To use your existing key to set up the connection: open the Notepad text file you had previously saved in your desktop. Choose Existing SSH key pair on the AST-Link window, and navigate to the path detailed in the Notepad file. Select the key file (ends in .ppk), and click Open. Finally, you can test the connection.
Test the connection:
Once you have configured the app, click Test Connection:
If you see a Successfully Connected status, the app is ready to use. Click Close to launch the app:
If you don't see a Successfully Connected status, verify that the key was properly added to your CaptionSync account, and that the status shows Ready. If this is the case, verify that your firewall is not blocking port 22 or 443. If your IT Department has restricted access to destination port 22 or 443 via your corporate firewall, ask them to unblock one of them, so that you can use AST-Link.
Using AST-Link 2.x for Windows:
- The AST-Link for 2.x Windows is a brand new version of AST-Link. Please open a ticket to let us know about any issues you find while using it.
- If you see a message saying Windows prevented an unrecognized app from starting. Running this app might put your PC at risk, while trying to run the app, click More info, and then Run anyway.
- You can only have one instance of the AST-Link app running on a computer, at any given time.