- Log into the Kaltura MediaSpace site, go to My Media, and select all the videos you wish to have captioned.
- In the upper right corner, click Actions -> Publish. Select the Published option, and the CaptionSync Captions -> Order Captions, as categories. Click Save.
Note that a moderator will need to approve all requests before they are processed for captioning.
Viewing the Status of the Request:
To view the status, details of a request, cancel it or to submit a redo, log into CaptionSync and go to Captioning -> Status of Submissions. You may also use the Kaltura ID to track the status of your submissions by pasting the ID at the end of https://web.automaticsync.com/show_details.php?ka_id= URL; then copy and paste the URL in your browser.
Once captions are complete, CaptionSync will automatically push the caption file back to Kaltura MediaSpace and will associate captions with the matching video. Unless you have disabled email notifications, you will also receive an email from CaptionSync.
Once captions are associated with a video, you can turn captions on/off during playback by clicking the CC button in the player toolbar.
- If you have a Purchase Order account, a valid Purchase Order needs to be set before you make any requests from Kaltura. If there isn’t a default Purchase Order set, the most recent valid one will be used. If there aren’t any valid Purchase Orders, all captioning requests will be rejected.
- To learn how to set up the CaptionSync integration with your Kaltura MediaSpace account, visit our Closed Captioning with Kaltura MediaSpace tutorial instead.