Reporting in CaptionSync

Closed Captioning with CaptionSync allows you to access usage and billing reports for individual user accounts or organizations. In this article we describe the various reports available in CaptionSync.

Status of Submissions

To find a list of submissions available for individual user accounts go to the Caption/Transcribe tab -> Status of Submissions, or Translate -> Status of Translations. You can query for the submissions using multiple filters, like Date, Status, Source, Source Language, Destination Language, Description, and Media File. You can see these other filters by expanding More options:

A user with See All Submissions privileges will be able to access a report of submissions available for all users within an organization via Caption/Transcribe -> Status of Submissions for All Users, or Translate -> Status of Translations for All Users.

For further analysis, you can also export a .csv file with the results of a query, either for submissions of individual user accounts, or for submissions of all users within an organization. You just need to check the Download CSV checkbox, and then click Submit Query.

For a full description on the meaning of the status of a submission, visit our Finding the Status of my Submission article.

Status of Lists of URLs

If you have submitted your media files via our List of URLs feature, you can access the History report of these submissions from within the Status of Lists page:

By clicking the List ID of a submission you can find more details of the media files ingested as well as the status and duration of each individual URL within a List:

Batch Status

When placing requests as a batch or via AST-Link, you can view the Batch History by going to Caption/Transcribe tab -> Batch Status. This page will display detail information regarding each batch such as Batch Identifier, In-Process Submissions, Cancel/Reject Submissions, Failed Submissions, etc. 

If the batch contains Cancel/Reject Submissions or Failed Submissions, clicking the + the icon will expose the list of canceled/rejected or failed submissions.

You can query these submissions by date:

Billing reports

Go to Billing -> Billable Submissions to view a report of all the billable submissions made within the Last 30 Days. You can also query for the billable submissions using multiple filters, like Date to view older submissions, Status, Batch, Source, Submissions Type, Language, Description, Media File, and by Filter Results. To see these other filters just expand the More options link.

Users with See All Submissions privileges will be able to access a report of Billable Submissions for all users within an organization via Billing -> Billable Submissions for All Users.

A .csv file about a query is available for download if you check Download CSV, and then click Submit Query. You can obtain a .csv file for either the Billable Submissions of individual user accounts as well as for Billable Submissions for All Users within an organization.

Within the Billing tab -> Invoices, view a list of all invoices issued for individual user accounts or organizations. In this page view and sort information by Invoice Number, Date, Type, Base Amount, Status, and Paid Date.

Also, you can view the Invoice Details as well as download a copy in .pdf format of the invoice, by clicking the AST invoice number shown in the Invoicing Summary.

Visit our CaptionSync Invoices: Description and Features article for an overview of the structure of our invoices and the several features available.

Analytics

Users with See Analytics privileges can see Usage Analytics for their organization, under the Analytics tab. The Date Range goes from 6 to 36 months; or from one fiscal quarter to 3 fiscal years. Users can define in which month a fiscal year starts. The chart shows minutes per month:

You can also generate a .csv file with complete usage report (all services requested will be listed), if you check the Download CSV checkbox, and then click Submit Query.

Additional information about the analytics report is found in our Usage Analytics article.