Finding the Status of my Submission

Closed Captioning with CaptionSync allows you to see the status of your request at any time. This article shows how.

Go to Caption/Transcribe tab -> Status of Submissions. A list of available submissions is presented. You can query for the submissions using multiple filters, like Date, Status, Source, Source Language, Destination Language, Description, and Media File. You can see these other filters by expanding More options. Then click Submit Query:

The status can be one of:

• Await Synchronization - your submission will be synchronized soon.
• Awaiting Transcription - your submission is queued for transcription; it can still be cancelled in this state. When can I expect to see the transcript?
• Transcription In Progress - transcription for your submission is underway; this submission can no longer be cancelled. When can I expect to see the transcript?
• Retranscribe Requested - a request to retranscribe your submission has been sent to the transcriber.
• Await Review - the transcription has been completed, but it awaits your review action (revise/accept/reject) (because you selected the Review Transcript before Captioning checkbox in Advanced Settings).
• Results Being Reviewed - you have selected to use our extra cost Result Review service (included with DVD Transfer) and someone will manually review your results.
• Audio File Being Reviewed - the transcriber has told us something is wrong with your audio file and we're having a look at it.
• Await Accept Difficult Audio Charge - a submission has been flagged as difficult audio, and it awaits your action to accept the difficult audio surcharge or cancel the submission. 
• Transcript Uploaded - the transcription has been completed and it will be synchronized very soon.
• Accepted Transcript - you have reviewed your transcript and accepted it as-is; it will be synchronized very soon.
• Revised Transcript- you have reviewed your transcript and made some changes; it will be synchronized very soon.
• Rejected Audio - there's something wrong with your audio file which prevents us from transcribing your submission. See Submission Rejection.
• Customer Cancelled - you have cancelled your transcription and/or captioning request.
• Succeeded - your submission has completed successfully.
• Failed - your submission failed to generate caption results automatically (and we will be looking into it, if we did the transcription). See My Submission failed.

If you want more details, click on the linked AST ID. On the Details page, you will see the dates of when the actions were taken, details pertaining to Failed or Rejected Audio, as well as your result files (if you didn't receive the result email for example).