Supplying my own transcript

Closed Captioning your files with CaptionSync allows you to submit your own formatted transcript. This article shows how to generate a .txt file.

NOTE: Captioning-Only requests are not available for submissions made via List of URLs, or 3rd-party integrations.

Text Formatting:

• Ensure your transcript adheres to our Transcription Guidelines. Note that you need to submit a verbatim transcript of the audio content; not a script or a screenplay. Ensure you also remove all the ancillary text such as title, date, author, header, footer, etc.
• We recommend using Notepad, Word or TextEdit to create the transcript file.
• Save your file as a plain .txt format. If you're saving the transcript from a Word document, see the instructions below for more information.
• For English transcripts, we recommend that it contains only standard US ASCII characters.
• If you wish to submit in other languages (Spanish, French or German), choose UTF-8 as the encoding.
• When you have your own formatted transcript ready, you can submit it along with the media file in a Captioning-Only request. You will receive your caption results in just minutes.

How to get a .TXT file from Word -- Windows users:

Remove all the ancillary text such as title, date, author, header, footer, etc, and then follow these steps to save your document as a .txt file:

• Open the .doc/.docx file in Word, and go to File -> Save As.
• Change the document type to .txt and click Save.
• Change the Text Encoding to Other Encoding and select Unicode (UTF-8) from the menu on the right.
• Check the Allow Character Substitution box and click OK:

How to get a .TXT file from Word -- Mac users:

Remove all the ancillary text such as title, date, author, header, footer, etc, and then follow these steps to save your document as a .txt file:

• Open the Word file in TextEdit, and go to Format → Make Plain Text. If it prompts you with the dialog box Convert to Plain Text, noting the formatting will be lost, choose OK.
• Hold down the "Option" key to get File → Save As..., and choose Unicode (UTF-8) as the plain text encoding. Finally click Save.

Additional Notes:

• If you receive error messages or warnings when uploading the transcript, check out our troubleshooting tips.