How do I select the Transcription turnaround time?
The turnaround time for your Captioning and/or Transcription request can be selected on your account either as a default setting or when making the request.
Setting the default Turnaround Time:
Open the Transcription Turnaround page, under Settings. Select the priority and click Save Settings:
Setting the Turnaround Time at submission time:
When you check the Transcription and Captioning bundle option, you're presented with a menu where you can choose the priority for your request(s):
Setting the Turnaround Time for AST-Link or 3rd-party integrations:
When using AST-Link, or a 3rd-party integration, the default turnaround time for Transcription will be the one set as default in your CaptionSync account, under Settings.
On the AST-Link 2.x Windows (2017), you can select the turnaround time next to Transcription Turnaround, under the Settings tab.
On the AST-Link Mac droplet, you can also select 1 Business Day Transcription or 8 Hour Transcription by selecting the DropToAST RUSH AppleScript droplet:
On the AST-Link 1.x Windows application, you can also select 1 Business Day Transcription or 8 Hour Transcription by checking the Rush box:
How do I know if the right Transcription option was selected?
You can see if the right Transcription option was selected on the upload page:
You can also see which Transcription option was selected by opening the Status of Submissions page, under the Caption/Transcribe tab, and selecting the Details link to your request:
If you made a submission and realized you need to change the priority, just cancel the submission, then resubmit with the right priority selected. If your submission has a status of Transcription in Progress (see the various statuses and what they mean in this article), it unfortunately cannot be cancelled as the transcriber has started working on it. You can however still do another submission with the right priority (though you will be getting duplicate results and paying for both).
- If you have a Prepaid account, you must have sufficient Transcription balance for the option you want to select, otherwise it will be greyed out (or for AST-Link and 3rd-party integration submissions, rejected).
- Please note that we don't currently offer the 8-hour priority option for Spanish and French Transcription. We would recommend submitting this content as 1-day Transcription, when a faster turnaround is needed.
- You may not be able to select 1 Business Day Transcription or 8 Hour Transcription if we don't have capacity at the moment. In this case, please come back later to try again.