Billing FAQ

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6 comments

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    Quentis Scott

    Is there a way to see my charges before the monthly billing invoice?

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    Margaret Pedrosa

    On the “Billable Submissions” page on your account (Billing tab), you can see the billable submissions that were made on a specific time period (by default the last 30 days are shown, but there's also an option to show the last month). The Billable Submissions page only lists the duration in minutes for each submission, but you can know the charged value if you multiply the current rates applied to your account by the number of billable minutes. At the end of the month you’ll be able to see the complete list of billable submissions and the corresponding value, on the monthly invoice.

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    Suzanne Knizner

    How long does it take for a pre-purchase to be processed?  

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    Margaret Pedrosa

    Pre-purchased orders are processed immediately upon payment. If the payment is made by credit card, purchased time is added to your account immediately after the card transaction is processed. When payments are made by check (or ACH, or wire), the time is added to your account as soon as we receive and process the payment. Usually payments are processed the same day they are received.

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    Leslie De Leon Tzic

    For Transcriptions, do you charge based on the length of the file or how it takes to transcribe?

     

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    Margaret Pedrosa

    The media file's length is what determines the final price of most of the services we provide, like Transcription. So, if you submit a media file of 15 minutes and 23 seconds, you'll be charged for 16 minutes of services.

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