Account Types

There are 3 CaptionSync account types:

• Prepaid - clients have to pay in advance before they can submit content, usually with a credit card. Most commercial clients have this type of account by default.
• Normal - the account is billed in arrears at the end of each month. Most Education/Government clients have this type of account by default. Commercial clients that have applied for and been approved for credit terms also have this type.
• Purchase Order - same as Normal, but the system requests a Purchase Order for each submission and at the end of the month it will generate a separate invoice for each unique purchase order referenced during the month. This type is available by request. Clients can use this feature to separate invoices by department, project, purchase order, etc.

Note that the Normal and Purchase Order accounts issue invoices at the end of each month by default, but this can be changed on an account-by-account basis to be some other period (weekly, every 2 weeks, etc).

Our customers usually fall under one of these categories: 

• Education
• Commercial (Retail)
• Government
• GSA (a special subset of government clients)

Note on Government accounts:

AST provides its services to government buyers under a GSA Schedule 70 contract (contract number GS-35F-0220X). Only the following services are available under our GSA contract: Captioning, 2 Business Day Transcription, and 1 Business Day Transcription. All other services are available to government buyers, but they are off-schedule purchases.