AST is dedicated to producing high quality caption files at a low price. To do this, we make extensive use of automation where it is appropriate and we dedicate our human resources to those tasks that do not automate well (such as generating transcripts). To keep our prices as low as possible, invoicing is one of those tasks that we rely on automation for. Our invoices are generated automatically based on the jobs submitted and completed during the month. Our system automatically ensures that jobs with redos are only billed once, and that no costs are assessed for rejected submissions.
If you are using Purchase Order numbers, these are automatically tracked by our system based on the information provided by the user when each submission is made. Our system will automatically generate a separate invoice for each unique Purchase Order number used during the billing period. You can learn more in our managing Purchase Orders article.
Address and contact information is pulled from the account records and is based on the data provided when the account was created. In order to ensure your billing address and contact information is accurate on your invoices, please update this information before your invoice is issued. You can do this via the Manage Organization feature.
Line item descriptions on the invoices are pulled from the description data provided by the user when the submission is made. And the job duration data is automatically calculated based on the media file that we received for the submission. If you would need more detail than space provides on the invoice, a tab-delimited text found can be found on the Invoice Details page for the invoice of interest under the Billing tab.
We rely on our automated invoicing process to keep our pricing down. In the unlikely event of a billing error please bring it to our attention and we will of course rectify it immediately, but if you want cosmetic changes to your invoices such as:
- Changing the Purchase Order number, line item descriptions, or other information on an already-issued invoice;
- Splitting an invoice into two or more separate invoices (see Additional Notes below);
- Moving line items from one invoice to another;
then we recommend that you just manually modify the invoice you receive from us accordingly. You can just hand-write your changes on a printed copy, or you can use Adobe Acrobat to modify the text on the invoice (in the Tools menu, look for the "Advanced Editing" option). If you absolutely need us to make these changes, then note that such changes will have to be done manually and will be subject to additional charges for manual invoicing.
If you have a postpaid account, and want to have separate invoicing for different submissions, you can learn how to do that in our article on "How to get separate Invoices for different Submissions".