Finding the Status of my Translation

Closed Captioning with CaptionSync allows you to see the status of your request at any time. This article shows how.

Go to Translate -> Status of Translations. A list of available submissions is presented. You can query for the submissions using multiple filters, like Date, Status, Source, Source Language, Destination Language, Description, and Media File. You can see these other filters by expanding More options. Then click Submit Query:

The statuses of a translation submission are very similar to those for a captioning or transcription request. The status can be one of:

• Await Synchronization - your submission will be synchronized soon.
• Awaiting Translation - your submission is queued for translation; it can still be cancelled in this state. When can I expect to see the translation?
• Translation In Progress - translation for your submission is underway; this submission can no longer be cancelled. When can I expect to see the translation?
• Retranslate Requested - a request to retranslate your submission has been sent to the translator.
• Transcript Uploaded - the translation has been completed and it will be synchronized very soon.
• Customer Cancelled - you have cancelled your translation request.
• Succeeded - your submission has completed successfully.
• Failed - your submission failed to generate caption results automatically (and we will be looking into it if we did the translation). See our article on this topic for more information.

If you want more details, click on the linked AST Translation ID. On the Details page, you will see the dates of when the actions were taken, as well as your result files (if you didn't receive the result email for example).