Confidentiality and Privacy

Preserving the confidentiality of your intellectual property is very important to Automatic Sync Technologies (AST). We believe that the content that you submit to us for captioning must be both kept confidential and secure.  We consistently strive to put our best efforts towards achieving both of these objectives.

In short, we do not use your data for any purpose other than to deliver the service you request.  Your data is visible only to those members of our team that require access to deliver the service. While in our possession, your data is stored on a secure server where we employ a number of defenses to prevent unauthorized users from gaining access to any information on your account, including any data that you have submitted. Caption results are returned to you via email at your option; if this poses a security concern to you, you may disable this feature on your account.

In the course of our business with you, AST may acquire personal information from you.  AST will not sell, publish, or otherwise distribute your personal information; we will use your personal information only to the extent necessary to deliver our service.

If you opt to pay us by credit card, please be assured that our servers are compliant with Payment Card Industry Data Security Standards (PCI-DSS).

You can read the details of how we handle your data in our "Content Policy" pdf, which can be found in the Help section of your account.

If you require a signed Non Disclosure Agreement (NDA), we are willing to review and execute such documents, but note that additional fees will apply to cover the costs of having the document reviewed if you have less than 10 hours of content to submit.