In addition to our professional Live Captioning services, we now have a new alternative solution that uses automatic speech recognition (also known as ASR or machine-generated captions), combined with real-time editors, to provide a very scalable option for adding accessibility to your live events. This solution is provided by a partner, and it is offered to clients as a backup whenever we are unable to staff your event with one of our professional CART writers or text interpreters.
This alternative is not up to the standards of professional CART, so if you are providing an accommodation please have a conversation in advance to see if this solution is appropriate.
While there is plenty of capacity, switching to eCART requires at least 24 business hours advance notice. You can convert an existing unconfirmed CART or RTI request to eCART, by clicking the Cover This Event Using Edited Machine CART button, on the Live Caption Details page:
NOTE: The Cover This Event Using Edited Machine CART button will not be available on the Live Caption Details page, for requests starting in less than 24 business hours.
In this time of very high demand, we hope we can staff most events with professional CART writers and rely on this as a fallback only for those few events we cannot cover with our professional live offerings.
Check out our Edited Machine CART - Preparing your session and choosing a delivery method article for detailed info on how to prepare for your session and how to choose the captions delivery method.
- Our eCART offering doesn't currently support the generation of caption outputs, after the event is over (e.g., .srt or .vtt files). But, for Zoom sessions, if you are locally recording the event to your machine, and you have the Save Captions option enabled (under Account Management -> Account Settings -> In Meeting (Advanced)), prior to the beginning of the session, Zoom will then generate a .vtt caption file for you, along with the video.