CaptionSync allows you to import existing caption files, so that you can generate a Smart Player instance for a captioned video, or request Audio Description services, or both. In this article we show how to use our Caption Import feature.
If you have an SRT or VTT standalone caption file for a video, you can upload it to our system, along with the media file, or a link to the media file, and have the following delivered:
- A caption file in a different format;
- A Smart Player instance for your video;
- Audio Description;
- Open Audio Description (if Audio Description is requested too).
If you are interested in our Caption file Import feature, please open a Support ticket and let us know more about your needs and workflow.
How to use the Caption file Import feature:
If we have enabled your account for this feature, there will be a new form available, under Caption/Transcribe -> Import Captions. If you are interested in also converting your SRT or VTT file to another format, go to Caption/Transcribe -> New Captioning Submission first. Open the Advanced Settings and check that you have the desired outputs selected. Ensure you save the settings as default.
Go to Caption/Transcribe -> Import Captions. Select the language setting (the language the audio is in) under the "Submission Settings" box (right-hand side of the page). Fill out the Description field in the form. On step #2, "Requested Options", you can select to either have a Smart Player instance created for your video; or, request Audio Description; or, request both:
If you request Audio Description, you can also order Open Audio Description:
Under step #3, you can supply the media file. If you are requesting a Smart Player instance, you need to provide us with a URL to the media file, in the following format:
Note: YouTube and Vimeo URLs are currently not accepted.
If you are requesting solely Audio Description, then you can upload a media file.
Finally, you can upload the SRT or VTT caption file on step #4:
When you have all the steps completed, click Start Upload. Once the request is processed, you can monitor its progress under Caption/Transcribe -> Status of Submissions. If you also ordered Audio Description, you can monitor the progress of the request, under Describe -> Status of Audio Descriptions.