Making new requests and choosing settings
This category shows you how in detail how to submit your request.
Submitting a request
- Improving Audio Quality
- List of all Input Formats
- Cinema Certified Result Review
- Converting your files with VLC
- Converting your files with Any Video Converter
- How to extract the audio track from a VHS tape
Cancelling a request and other Submission Issues
- Cancelling a CaptionSync Submission
- I just need a Transcript, but mistakenly requested Captions or a Production transcript
- Submission Rejection
- Submissions with Difficult Audio
- What is the difference between Result Review and a Difficult Audio surcharge?
- Problems uploading to CaptionSync Website
Submitting your own Transcript
List of URLs
- Submitting a YouTube URL
- Submitting a Dropbox URL
- Submitting a Vimeo URL
- Using List of URLs
- Format of URLs for List of URLs
- Understanding Download Status Codes for List Items
Batch Submissions and AST-Link
- Installing AST-Link 2.x for Windows
- Using AST-Link 2.x for Windows
- Configuring settings and adding new user profiles on AST-Link 2.x for Windows
- Installing AST-Link G2.x for Mac
- Using AST-Link G2.x for Mac
- Configuring settings and adding new user profiles on AST-Link G2.x for Mac
Video Encoding
- Subtitles vs Open Captions
- Background on Video Encoding
- Providing a suitable Input File
- Video Encoding service
- Video Encoding appearance settings
- Video Encoding - Technical Issues Overview
Live Captioning
- How to Request Live Captioning
- Finding the Status of my Live Captioning Request
- Cancellations and Changes to your Live Captioning request
- Getting a Text Transcript of my Live Captioning Event
- Guidance for Captioner (Live Captioning requests)
- Persistent Notes for Live Captioning requests
Audio Description
- Audio Description Overview
- How to Request Audio Description
- Guidance for Describer
- Persistent Notes to the Describer
- Finding the Status of my Audio Description Request
- Reviewing a Description Before Results (Await Review Status)
Production Transcripts
HD Captioning
DVDs
Billing and Account Questions
- Account Types
- Contact and Notification Settings
- Billing FAQs
- Bill-in-Arrears Accounts Billing
- Prepaid Accounts Billing
- Managing and Adding Purchase Orders
Caption file Import
Confidentiality and Privacy
Accessibility Laws and Regulations for the Deaf and Hard of Hearing - Overview
- Accessibility Laws and Regulations for the Deaf and Hard of Hearing in the US
- Accessibility Laws and Regulations for the Deaf and Hard of Hearing in Canada
- Accessibility Laws and Regulations for the Deaf and Hard of Hearing in Mexico
- Accessibility tools and best practices for the Deaf and Hard of Hearing in Mexico - Overview