CaptionSync by Automatic Sync Technologies

CaptionSync Support Center

Open a ticket

Sign in
  1. CaptionSync Support Center
  2. Getting Started (for new users)

Getting Started (for new users)

This category includes brief answers to questions asked mostly by new users.

Getting Started with CaptionSync

  • Where am I? CaptionSync looks totally different!
  • Background on CaptionSync
  • CaptionSync services pricing
  • Generate your own Quote feature
  • FAQs
  • Using CaptionSync and making a Submission (Prepaid)
See all 18 articles

Your First Submission

  • Which Caption Files Do I Need
  • What media types are accepted ?
  • Where do I go to find my result files?
  • How can I receive results at multiple email addresses?
  • What if I want additional formats?
  • If I see mistakes in the results, how do I correct them?
See all 7 articles

Subsequent Submissions

  • Requesting Captions
  • How long are my Files kept?
  • What if I forgot my password or username?
  • How do I change my password?
  • How do I upload a large quantity of files?
  • Do you support FTP transfers?

Captioning & Media

  • Captioning YouTube videos
  • What is real-time captioning?
  • What is offline captioning?
  • What is the difference between closed captioning and open captioning?
  • How do I integrate my caption files with my media player?

Beyond English

  • Do you offer translations?
  • Can I submit a Spanish, French or German transcript?
  • Can I have both subtitles and captions in different languages?
  • When can I expect to see the translation?
  • Follow AST:
    Image of a Twitter icon Image of a Facebook icon Image of a Linkedin icon Image of a YouTube icon
  • CaptionSync
  • About us
  • AST Values
  • Account login
  • Feature Tour
  • Get Pricing
  • Demo
  • Blog
  • Integrations
  • Partners
  • Case Studies
  • Copyright © 2023 - Automatic Sync Technologies, LLC
  • Support hours: Monday - Friday, 9am - 5:30pm, US Central Time