Cancelling a request and other Submission Issues
If you have questions about cancelling a request, or if you are experiencing problems uploading your files, these articles will help. If you don't find what you're looking for, just open a ticket and we'll be happy to help.
- Canceling a CaptionSync Submission
- I just need a Transcript, but mistakenly requested Captions or a Production transcript
- Submission Rejection
- Submissions with Difficult Audio
- What is the difference between Result Review and a Difficult Audio surcharge?
- Problems uploading to CaptionSync Website
- Problems connecting to CaptionSync
- Problems with the Media File
- Problems with the Transcript File
- Problems with Audio Extracting
- Duplicate Requests