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  3. Cancelling a request and other Submission Issues

Cancelling a request and other Submission Issues

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If you have questions about cancelling a request, or if you are experiencing problems uploading your files, these articles will help. If you don't find what you're looking for, just open a ticket and we'll be happy to help.

  • Cancelling a CaptionSync Submission
  • I just need a Transcript, but mistakenly requested Captions or a Production transcript
  • Submission Rejection
  • Submissions with Difficult Audio
  • What is the difference between Result Review and a Difficult Audio surcharge?
  • Problems uploading to CaptionSync Website
  • Problems connecting to CaptionSync
  • Problems with the Media File
  • Problems with the Transcript File
  • Problems with Audio Extracting
  • Duplicate Requests
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