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  • Frequently Asked Questions (FAQs)

  • Getting Started (for new users)

  • Making new requests and choosing settings

  • Closed Captioning Integration Workflows

  • Using your Captioning Results

  • Translation and Foreign Languages

New features & updates

  • Caption videos you don't own with our Smart Player -- new features added!

  • Audio Description available for your videos!

  • Live Captioning available for your events!

  • Get descriptions encoded into your video with our Open Audio Description feature!

Common questions

  • Which caption files do I need?

  • How do I use the caption files I received?

  • How do I request additional outputs for my complete submission?

  • How do I add users to my account?

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  • Support hours: Monday - Friday, 9am - 5:30pm, US Central Time