CaptionSync Support Center
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Frequently Asked Questions (FAQs)
Getting Started (for new users)
Getting Closed Captions and Transcripts
Closed Captioning Integration Workflows
Using Your Closed Caption Results
Translation and Foreign Languages
New features & updates
Our Billing system for Prepaid accounts changed in September of 2017. Check out what's new!
Live Captioning for your events available now!
Caption videos you don't own with our Smart Player -- new features added!
New Canvas LTI integration available: get Smart Player captioned videos easily embedded in your Canvas courses!
Common questions
Which caption files do I need?
How do I use the caption files I received?
How do I request additional outputs for my complete submission?
How do I add users to my account?
