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Frequently Asked Questions (FAQs)
Getting Started (for new users)
Making new requests and choosing settings
Closed Captioning Integration Workflows
Using your Captioning Results
Translation and Foreign Languages
New features & updates
We have a new UI! CaptionSync's user interface has been remodeled. Find out how!
Live Captioning for your events available now!
Caption videos you don't own with our Smart Player -- new features added!
Audio Description for your videos available now!
Common questions
Which caption files do I need?
How do I use the caption files I received?
How do I request additional outputs for my complete submission?
How do I add users to my account?
