Closed Captioning with Ensemble Video

Closed Captioning Ensemble videos with CaptionSync is easy using our integration. This tutorial describes how to set up CaptionSync's integration with Ensemble Video.

If you have already set up the captioning workflow integration for at least one Ensemble user and want to enable additional Ensemble users to obtain closed captions using the same CaptionSync account, see instructions below.

Tutorial

One-Time Setup (CaptionSync account):

• Log into CaptionSync, go to Settings -> Account Features, select Enable my account for Ensemble Video Integration from the drop-down menu, and click Request Account Feature. You will receive an email updating you about the feature status. Note that if you don't see Ensemble Video on the "Account Feature to Add" drop-down menu, it's already enabled.

Ensemble Connector setup:

• Once you're notified that the feature is enabled, log into your Ensemble administrator account. Click on Administration -> Organization -> Automatic Sync -> Add:

• On the next screen:
  
  • Enter a descriptive name for the integration next to Account Name.
    Ensemble allows you to restrict access to 1-Day Transcription orders, so if you want to have two account connectors for the same CaptionSync account, you may want to put an indication of that in the Account Name field, such as CaptionSync – Rush.
    Similarly, you can specify a Purchase Order number that will always be used with the account connector. You can include that information in the Account Name as well.
  • Enter your CaptionSync username next to Automatic Sync Username.
  • If you have a Purchase Order CaptionSync account, enter the number that should be associated with your requests, next to PO Number.
  • If you want to allow 1-day requests to be placed using this integration connector, check Allow Rush Orders.
  • Finally, copy the SSH Key to your clipboard, and then click Save.

• Log back into CaptionSync, go to Settings -> SSH Keys and click Add Another Key. Paste the SSH key into New Public Key, add a Note for Key (e.g. Ensemble), and click Add Key. The status initially shows as Pending, but changes to Ready within 5 minutes (reload the page).

• Once the key shows a status of Ready, go back to your Ensemble system, and click Edit, next to the Automatic Sync Account connector that you set up earlier. Click Test Connection. After a few seconds, you should see a green Connected Successfully message.

Ensemble User Permissions:

Before making Captioning requests, you need to ensure your user has the appropriate permissions. Ensemble Video administrators can give specific Ensemble users captioning access to the different libraries available, by clicking the Access icon for the Ensemble connector, then Add Access, and selecting a library and the user or users to enable access to. Finally, click Save.

Requesting Captions:

• In your Ensemble system, open the Media Library, and click Edit or Manage -> Caption, for the entry you want to caption.

• Click Submit to Captioning Service, select the appropriate CaptionSync account (if you have more than one integrated), add any notes to the transcriber, and select Rush if required. Finally, click Submit:

• Once submitted, you will see an orange Submitted for Captioning message under the video filename:

• Once the request is received by CaptionSync, the message will change to Awaiting Transcription:

To see details of the request, cancel it or to submit a redo, log into CaptionSync and go to Captioning -> Status of Submissions.

• Once results are available, the caption file will be listed in the Ensemble entry details, under the Caption tab, and the status will change to Captioning Completed Successfully:

Viewing Captions:

Once captions are associated with an entry, videos in your media library will show a CC icon on the thumbnail and the Ensemble players will automatically show the CC icon, allowing viewers to toggle captions on and off:

Setting up the integration for multiple Ensemble users:

If you have already set up the captioning workflow integration for at least one user and want to enable additional Ensemble users to obtain closed captions using the same CaptionSync account (and the same Purchase Order number, if you are using Purchase Orders), you just need to give them access to the Ensemble connector already set up.

But, if you need to use separate Purchase Order numbers for different Ensemble users, you will need to set up a different connector for each Purchase Order.

Additional Notes:

• It's not possible to make bulk requests from within the Ensemble system at the moment. So you need to place an individual request for each video you want to caption.

• More information about this integration is provided in Ensemble's support article.