FAQs How do I reset my password? How do I add users to my account? How do I make my first submission (prepaid accounts)? How do I make my first submission (postpaid accounts)? How do I add funds to my Prepaid Balance? Do you accept purchase orders? How do I pay an invoice (postpaid accounts)? Which caption files do I need? How can I get a captioned video back? How do I submit a group or a batch of files? How do I submit a large file (> 2 GB)? How do I submit a URL to my media file? How can I have access to the Smart Player for my Captioning requests? Can I use the Smart Player with audio-only files? What if I don't need caption files, just a transcript? What if I don't need caption files, just a timed transcript? How do I send guidance for the transcriber? How do I route my job to a transcriber with a specific expertise? What if I want to upload my own transcript to get captions? Can I caption media files I don't own? Where do I download the caption files or the encoded video from? How do I use the caption files I received? How do I edit and repair my results? How do I request additional outputs for my complete submission? How do I change my Captioning settings? Do you support integrations to 3rd-party systems? How do I request Live Captioning for an event? What languages do you support? Do you support translation to other languages? How do I edit and repair my translated results? Comments 0 comments Please sign in to leave a comment. Related articles Using CaptionSync and making a Submission (Prepaid) Which Caption Files Do I Need Billing FAQ Editing and Repairing your Results - Overview What if I forgot my password or username?