Live Captioning your events with CaptionSync is easy. You just need to choose the service, schedule the session and watch the captions live. In this article we show how to enable your CaptionSync account for the feature, and request Live Captioning for your event.
Enabling your account for Live Captioning:
Open a Support ticket and ask to have your account enabled for the Live Captioning feature.
Once you receive confirmation that the feature is enabled, you will see a new Live tab in your account:
Which Service should I choose:
There are several different formats of Live Captioning you can choose, depending on the type of event you want to caption:
Remote CART - English and Spanish:
Remote CART (Communication Access Real-time Translation) services provide instantaneous translation of speech to text with less than a two-second delay. A CART writer can listen remotely and transcribe an instructor's lecture verbatim, allowing students to read the text in real time on a computer in the classroom.
Graduation and Sports Events:
A captioning professional can be provided for large events, like graduation and sporting events, to transcribe all audio. Captions are then displayed on a video screen so the audience can follow along live.
Remote Text Interpreting:
Remote Text Interpreting is an electronic note-taking system, specifically designed for educational settings, that provides meaning-for-meaning transcription of spoken English, French, German or Japanese. TypeWell and C-Print® services fall under this category.
Is recommended for television stations and broadcasters.
For more information about the different types of services, call our Sales line, at 877-278-7962, or open a Support ticket.
Make the Request:
Click Schedule Live Captioning. You will then be contacted about the request, and all details will be arranged.
Cancellations and Changes to your Live Captioning request:
You can contact ACS at email@example.com or 800-335-0911 regarding any cancellations, additions, or changes to your schedule. ACS has a 24-hour cancellation policy to avoid charges for scheduled time. If you know you’re not going to be in class or have an exam, please alert the ACS office so that your institution is not billed.
Monitoring your Live Captioning request:
Our Live Captioning partner Alternative Communication Services (ACS) provides users with an account where they can access their schedule, view assigned writers, and get the URLs to the captioning pages.
These services are provided by our partner Alternative Communication Services (ACS).