Reviewing a Description Before Results (Await Review Status)

If you selected the Customer Reviews Description Before Results option, when you made your Audio Description request, you will be prompted to review the description once it becomes available (you will be emailed if you checked the Settings -> Contact Settings -> General -> Await Customer Review option). To do this, open the Status of Audio Descriptions page, on your CaptionSync account. Then click the Await Customer Review link of the desired AST ID:

On the Description Review page, you can download the description by the Description to Review field:

You can edit the transcript in a text editor, like Word, Notepad, TextEdit, etc. You just need to make sure you save the description as a plain. txt file; don't delete any of the markers you see on the text (e.g. ^01:00:34); and also please save it as UTF-8.

Finally, when you're done making changes, you just need to upload the revised description, on that same page, by choosing the Upload Revised Description option, and then click the Proceed button:

If you don't need to make any changes to the description, you just need to choose the Accept Description As Is option, and click Proceed.

If for some reason the description you downloaded is missing some content, or it doesn't match the content in the media file, you can also request a Redescription of your submission, so that the correct text can be made available by the describer. In this case, choose the Request Redescription option. You will be prompted to enter your instructions for the describer. Then click Proceed. 

The final process of generating the description will then proceed, and you should expect results within a few minutes.

Reviewing Static Descriptive Text results:

For videos where there is an unchanging background, or where the visual information is not relevant to the understanding of the content, a static descriptive text will be generated instead of a full audio description.

The Static Descriptive Text results will be available for review from within the Description Review page, next to the Static Descriptive Text field.

If you wish to edit this text, you can enter the new static text description in the box next to Revised Static Descriptive Text; or, simply choose the Accept Description As Is option next to Your Action, if you don't need to make any changes to the description. Finally, click Proceed.

If for some reason the description is missing some content, or it doesn't match the content in the media file, you can also request a Redescription of your submission, so that the correct text can be made available by the describer. In this case, choose the Request Redescription option, note the issue you have, and then click Proceed. 

Additional Notes:

• The description can be accepted/reviewed up until being 4 days in Await Review status.