CaptionSync keeps media, transcript and result files for different periods of time, upon a successful request. In this article, we summarize our data retention policies for the different input and output files.
Original Media File:
It is kept for 45 days to allow users to request additional services like Video Encoding or Audio Description.
Audio track and Transcript File:
Kept for 1 year to allow users to perform Redos and request additional services like Translation.
Kept for 5 years to allow users access to historical results.
Smart Player link:
Kept for 5 years to allow using the Smart Player with historical results.